Clients want a digital experience when buying or selling a home. 82% of REALTORS report that their clients respond positively to technology in the process. On the other side, two-thirds of REALTORS say they adopt new tools to improve the client experience.

At Ownright, we built our platform with that in mind. Real-time updates, remote reviews, and digital closings give clients the clarity and confidence they want from the process. One client told us, “The process was seamless, communication was clear, and our virtual closing meeting gave us the confidence we needed.”

Why does this matter to you? Digital convenience is the standard, not a bonus. Clients notice when their experience feels modern and effortless. By embracing digital tools, you not only meet their expectations but make it easier to win trust, referrals, and repeat business.

A: The most common reasons are financing issues, missing documents, problems uncovered in the final title search, or delays with the other side’s lawyer. Even small administrative errors can push things back.

A: If the buyer can’t close, they risk losing their deposit and being sued for damages. If the seller can’t close, they may face legal action from the buyer. Extensions are sometimes negotiated, but they often come with added costs and stress.

A: Double-check that the buyer’s lender has all documents well before closing, flag unusual conditions in the agreement that could slow things down, and make sure clients are ready with things like ID verification and insurance details. Stay in close touch with the lawyer’s office in the final week so any issues are caught early, not on closing day.

Ontario’s latest fiscal update includes a major housing proposal: rebating the full 8% provincial portion of HST for first-time buyers on qualifying new homes. The size of the savings is significant. An 8% rebate could mean tens of thousands of dollars in savings. For many first-time buyers, this closes the gap between saving for closing costs and being permanently priced out.

If implemented, this would instantly make new-build and pre-construction options more attainable. Agents should get familiar with which projects qualify, since clients may be able to afford a new-build they previously ruled out.

Our take: Expect buyer interest in entry-level new-builds to climb fast if this rebate becomes law. Agents who can explain the real dollar impact clearly will be in the best position to guide clients and capture new demand.

Andy and his partner met in 2017, married in 2019, and bought their first home together in 2020. They brought home a puppy, and in 2024, welcomed their baby. After years of building memories in that first house, they knew it was time to find a space that could grow with them.

With the help of their realtor, their home sold quickly. But finding the next one wasn’t so simple. Believe it or not, they toured 35 homes! Eventually, they landed on a dream house in Old Milton, a neighbourhood they had always loved.

Throughout the process, Ownright helped them feel supported and in control. “We genuinely valued the step-by-step guidance,” they shared. They also called out our customer service, especially Hannah, who checked in daily with helpful reminders, and Edward, whose warmth and clarity made a lasting impression.

The Ownright advantage

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